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Questions, problems, billing or data requests: a real person on the Coachboard team reads every message and replies within two business days.
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Common questions
How do I get started?
Continue with Google on the sign-in page. New owners go through a short setup: studio and people, shift rules, then Slack if your team uses it (optional: without it, Coachboard emails your team).
My coach can’t sign in.
Coachboard recognizes people by their email. In Settings → Studio and people, check that it’s the email they sign in with (their Google account, if they have one), then use Resend invite. No Google account? They can make one with that same email at accounts.google.com (“Use your existing email”), or tap the button in any Coachboard email. If they were removed from the team, add them back.
Messages aren’t arriving.
Emails can land in spam the first time: mark one as not spam. If you added Slack, check that it shows Connected and that a team channel is picked.
How does cover work?
Open the shift and choose Ask for cover. The whole team is asked, and the first coach to tap “I can take it” gets the shift straight away. The schedule updates and the channel is told.
How does billing work?
You get 30 days free with no card, with everything in Coach. After that, pick Roster ($9.99 a week per studio: the team’s schedule) or Coach ($19.99 a week: Roster plus client notes and the studio iPad), with everyone on the team included. Owners upgrade, switch plans, update their card or cancel in Settings → Membership.
Can I get my data, or have it deleted?
Yes. Send a Privacy or data request below. See the privacy policy for what we keep and for how long.